Privacy Policy

Vortex Air Duct Cleaning, Restoration, General Contractor ("Vortex," "we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect through vortexrestorationks.com and in the course of providing our restoration, remediation, and general contracting services, how we use it, and the choices you have regarding your personal information.

We collect the following types of information:

Information You Provide Directly: Your name, email address, phone number, physical service address or ZIP code, details about the emergency or restoration service you need (e.g., water damage, mold issues, fire/smoke cleanup), insurance claim information, and any messages or documents sent through a quote request, contact form, or job application (including uploaded resumes).

Information Collected Automatically: Standard web data such as your IP address, browser type, device type, pages viewed, referring web page, and time spent on our site, gathered automatically through cookies and similar technologies.

Call and Text Data: If you call or text a phone number listed on this site, our call-tracking and communications systems may record the dialed number, the date/time and duration of the call, call recordings for quality control, and your phone number.

We use the collected information to:

• Respond to emergency restoration inquiries, schedule site inspections, and provide estimates.
• Communicate with you by phone, text, or email regarding service dispatch, active restoration projects, and job status.
• Coordinate directly with your insurance carrier or claims adjuster when authorized by you.
• Process and evaluate employment applications.
• Process invoices, accept payments, send billing statements, and collect post-service feedback.
• Improve our website, optimize local advertising performance, and analyze site traffic patterns.
• Comply with state licensing, tax, insurance auditing, and legal obligations.

We do not sell your personal information.

We use cookies, tracking pixels, and analytics tools, including Google Analytics, Google Tag Manager, Google Ads conversion tracking, and heat-mapping software, to analyze visitor traffic, optimize local user experience, and measure campaign performance. These tools may set cookies on your browser and collect usage data. You can disable or manage cookies through your browser settings. You can also opt out of Google Analytics tracking using Google's opt-out browser add-on.

We may advertise on search engines (such as Google) and social media platforms, utilizing tracking pixels to measure ad conversions and display relevant advertisements to visitors who have previously used vortexrestorationks.com. You can manage your ad preferences directly within your Google and social platform account settings.

We share your information only with essential third parties who help us operate our business, including:

• Web hosting and IT service providers.
• Call-tracking, CRM, dispatching, and field-management software.
• Invoicing, billing, and payment processing platforms.
• Your insurance carrier or claims adjuster (strictly when requested by you to process a claim).
• Legal authorities or professional advisors when required by law or to enforce our contracts.

Third-party service providers are authorized to use your personal information solely as necessary to provide services to us.

By submitting a form, requesting an estimate, or providing your phone number on vortexrestorationks.com, you consent to receive telephone calls, SMS/text messages, and emails from Vortex regarding your service request or project. Standard message and data rates may apply. You may opt out of promotional text messages at any time by replying STOP, or ask to be removed from our marketing contact list by emailing us.

We retain customer, insurance claim, and applicant records for as long as necessary to fulfill the purposes outlined in this policy, complete active restoration projects, enforce agreements, and meet legal, regulatory, and insurance audit requirements. We utilize reasonable administrative, technical, and physical safeguards to protect your personal data, though no internet transmission or electronic storage method is 100% secure.

You may request access to the personal information we hold about you, request corrections to inaccurate data, or request the deletion of your personal information (subject to data we are legally or contractually obligated to maintain). To submit a request, please contact us at office@vortexrestorationks.com.

Our website and restoration services are intended for property owners and commercial managers; they are not directed to children under 13. We do not knowingly collect personal information from children.

Our site may contain links to third-party resources (such as the EPA, IICRC, or municipal resources). We are not responsible for the privacy policies, practices, or content of external third-party websites.

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last updated" date and take effect immediately upon posting.